Job Details

Position	Senior Telecom Engineer
Industry Type	Banking / Financial Services / Broking
Functional Area	IT - Hardware
Employment Type	Employee
Employment Status	Full time
Level of Job	Non Managerial Level
Location of Job	Dubai - United Arab Emirates
Job Description/ Responsibilities	Roles and Responsibilities o Manages and owns escalations on behalf of the Organization and works with Customer Representative o PBX installations including setup, upgrades, configuration and programming o Working knowledge of basic ACD’s on PBX platforms o Problem resolution, analysis and break/fix of voice infrastructure issues o Traffic analysis and capacity planning o Interaction with Voice Projects Groups o Preventative maintenance routines o Manage and owns escalations for data/voice issues with supplementary Service Providers performing additional data/voice services. o Liaison between Sites and Customer where no On-site manger resides. o Assists in training for Telecom engineers

Candidate Requirement

Profile	Minimum relevant experience required is 5 years o Exposure & Good Knowledge on Nortel CS 1000 Platforms, Meridian PABX’s, callpilot, meridian mail, Nortel call Center Products, Conference Bridges, Call Billing etc o Knowledge of LAN and voice communication system-support and administration. o Experience in a large, high volume client environment. o Level of technical support Skills & knowledge, in one or more support areas, to solve common and complex technical issues within established guidelines. o Acts as a team or project leader providing direction to team activities & has the ability to handle most critical situations. Preference will be given to those with a training or certification on CS 1000 , Meridian & associated
Experience	5 - 9 years
Education	Basic - Bachelors in Computer Application ( Computers )
Location	United Arab Emirates
Nationality	Any Nationality
Gender	Any

Contact Details

Reference Code	Sr. Telecom Engineer
Name	Raqmiyat - Recruiter
Email	angel@raqmiyat.com